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[Bug] Charged for 1,800 Dias but no rewards or Dias! [Copy this link to quote]

Rank: 2

Post time: 2017-03-01 10:43:25
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Ok,I bought 5,800 Dias one 4K for 99.99,one 1,800 for 24.99.I got the rewards for the 4K Dias but,got nothing for the 1,800 Dias purchase.There is a charge for 24.99 on my bank account for the 1,800 Dias.This problem needs to be resolved now or,I will have to report a fraud charge with apple and my bank.
Please fix this now! If you can't or won't give me the Dias and reward for the purchase,at least refund my money. Now I'm sure you don't want to loose a loyal customer but,if this isn't fixed I will take my bussinesse elsewhere.
IGN:Turoc Luckrider
Server:s11-Glory

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Rank: 8Rank: 8

Pumpkin King Veteran

Post time: 2017-03-02 18:36:38
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Dear Turoc Luckrider, after check we found you had purchase 4K dias on 2017-03-01 05:36:44 and 800 dias on 2017-03-01 17:18:04. There is no 1800 dias purchase record, please kindly recall. Thanks

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Rank: 2

Post time: 2017-03-03 08:06:56
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Turoc, $24.99 is only for 800 diamonds if you bought 1800 you should see a charge for $50

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2017-11-19 15:34 GMT-6

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